- Managing incoming calls and customer service inquiries
- Customer Complaint Handling and resolving it
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
- Monitoring Sales and supporting monthly target
- Identify tasks critical to keeping customer satisfaction levels in check
- Encourage and motivate team members for continuance of quality service delivery
Requirements and skills
Fresher or Min 1 year Experience required
Education – Hsc / Graduation in any stream.
Skills Required – Good in Communication and spoken English.
Well versed in mailing Microsoft outlook.
Good in MS office excel.
Salary Offered – 12000 – 15000 pm
Candidate should be resident of Navi Mumbai.
To apply for this job please visit rocheinternational.com .